Q: What is the deposit and payment policy?

A:  We require a credit card deposit of $75 plus NJ Sales Tax upon reservation. If paying by credit card your balance must be paid in full the evening prior to delivery as our drivers are only prepared to accept exact cash payments.

Q: What is your Cancellation/Inclement Weather Policy?

A: Trey Boogie’s Bouncies LLC  reserves the right to cancel any event due to inclement weather, such as rain or wind speeds of 15 mph and above. Cancellation due to weather concerns must be done by 12pm the day prior to your event, you will have the option of applying the deposit to a different date, or simply request a full refund.

For cancellations other than inclement weather, we require a one week notice, and you deposit will be refunded. However, deposits will not be refunded if cancellation is not made within the above aforementioned time frame.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: If  damage occurs due to failure to follow our safety rules or negligence you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.

Q: Do you offer delivery?

A:  Trey Boogie’s Bouncies LLC provides FREE delivery and FREE set up within 15 miles of Vineland, NJ.  Due to rising gas prices deliveries outside of this 15 miles radius are subject to delivery fees.

Q: Do we have to be present for a drop-off? What do I need to have ready for the delivery?

A: Yes!  We need you to be available for drop-off so we can have you personally show us where you would like the inflatable.  Most times we are able to set up in that exact location, however, there are times when our delivery driver needs to make safety calls based on slope, hills, power lines, space, surface setup.  
 At the time of setup, we will bring one 50ft extension cord and the surface setup equipment, (please be sure you accurately told us if the setup is on grass or asphalt, or indoors as this is different equipment needed for setup). If the surface differs from what you indicated on your reservation we reserve the right to cancel your reservation. At that point, we will figure out the location of the equipment, make sure power is within 50 ft and secure everything down. 

Q: How long do your rentals last?

A:  Our rental prices reflect up to 6 hours. If you need additional time or to book for multiple days please contact us at 856-982-5280 to receive an accurate rental rate.

Q: Can you set up inflatables indoors or in parks?

A: Yes we are able to set up in these locations. However, because it is not a private home the renter is required to obtain Event General Liability Insurance to cover any damages that may occur to our equipment during their event.


Q: How many children can safely bounce on an inflatable?

A:  This generally depends on the inflatable and the age and size of the children. The amount can range between 4-10 children of equal size and age, depending on the capacity of the inflatable and parents good judgment of course.

Q: How far in advance should I make a reservation?

A:  Trey Boogie’s Bouncies LLC has a first come first serve policy. Inflatable’s can be reserved weeks and even months in advance for holidays and graduation season. It is recommended that you book your reservation well in advance, with 6-8 weeks being a good time frame. However, we do offer and welcome last minute reservations due to our inventory.

Q: I have additional questions, can I contact you?

A:  Please feel free to either contact us by phone or e-mail using our contact us option. We are always available to answer your questions and respond to our e-mails right away.

Q: What should I expect upon booking and the day of my event?

A: On the day of booking, you will receive a confirmation for booking and reserving your unit(s) on the desired date. You will receive an invoice for deposit and must pay it within 24 hours to secure your reservation.

The evening prior to your event you will receive a text message with the approximate delivery time, which can be as early as 6am depending upon the volume we have for that day. The drop off time does not effect your 6 hour rental period.

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